Some users have written in with questions about Three-Eyed Bingo, and I would like to address them:
1) I won; why didn’t the game give me the prize?
In Three-Eyed Bingo, to win, you need to check off the specified pattern in the light pink color on all three bingo cards, then click the “Bingo!” button. If you do not complete that pattern on your cards and/or you do not claim your win by clicking Bingo, you have not won.
2) Where can I see that pattern?
The specified pattern is pictured in two places–it’s marked on the bingo cards themselves, and the pattern is also pictured under the bingo cards next to the words “Match The Pattern.”
For example: If the pattern spells the word “BAT” you would need to form a B on your first card, an A on your second card and a T on your third card.
3) I’m sure that I completed the specified pattern, but it still said I didn’t win; what can I do?
Take a screen capture of the screen for your records and contact us. We take your problems seriously, so we do investigate every time a player claims to have won and not had the claim recognized by the system. The screen capture will help us in our investigation and it will also give you peace of mind.
(If you need help in taking a screen capture, follow these steps: Hit the “print screen” key on your keyboard. This will transfer the screen capture into memory. Open a graphics editor such as “Paint” (located in start/programs/accessories/) and paste the image into the file. This capability is built right into Windows, so there is no need to purchase special screen capture software.)
If you have other questions, please post them here and I’ll do my best to answer them.
