Written by ohryankelley / February 2, 2010 4:14 pm / 2 Comments
When our members run into technical troubles here at Gamesville we ask that they submit their issue to Gamesville Customer Service so we can best diagnose the problem.
Most of the time we ask our members to include a screenshot of their issue so we can have our engineers see exactly what they are experiencing.
Being able to take a screenshot (that is, a picture of the activity on your computer screen) is a very handy trick because pictures can sometime explain what words cannot and will likely help us better understand the particular problem you’ve encountered. To help us help you we’ve developed this quick “how-to” on taking screenshots:
How to take a screenshot on Microsoft Windows:
- To capture the active window press Alt + Print Screen, or
- Press Print Screen to capture your full computer screen
From there you’ll need to paste this screen capture into a graphic to create and image file. To paste this screenshot into an actual graphic:
- Go to Start > Programs > Accessories > Paint
- Press Ctrl + V to paste the screen capture into Paint
- Select File > Save As
- In the Save In field, select a location to save the file, such as your Desktop
- In the File name field, type in a name for the file
- In the Type field, select .bmp, .gif, or .jpg
- Click Save
How to take a screenshot on Apple OS:
- Select the active window you want to take a screenshot of, then click these three keys simultaneously: Command(⌘)-Shift-3. This will save a “Picture” file to your desktop automatically.
From there you’ll have to attach the screenshot to your email reply by clicking on the attachment tab above the text field. This information will be a great resource is helping our engineers assist you further.
Written by ohryankelley / December 23, 2009 9:09 pm / Add New Comment
If you're lucky enough to score a new computer this holiday season, a) we're jealous! and b) you're about to enter a whole new world of entertainment and information. So we thought we'd share some helpful tips to help maximize your Gamesville experience on your new computer:
- Because of the size and speed of the games Gamesville is best viewed in a 1024×768 minimum resolution, with a DSL or better network connection.
- Gamesville uses pop-up windows for essential parts of gameplay, including the game rooms, table selectors and elsewhere. For help with pop-up stopping software see this FAQ.
- Firewalls protect your computer but can also prevent Java games from loading properly. If you need help configuring your firewall software to allow access to Gamesville, please consult your system administrator or the documentation on your firewall software.
- Almost all of Gamesville's games are created using the Java programming language, so you can play them in your web browser. For help with Java-related issues, see our Java FAQ.
- Most Gamesville games use Java; however, a few notable games are powered by Flash, including Magic 21, Super Chef and Quick-Draw Poker. For help with Flash-related issues, see our Flash FAQ.
- A special note for laptop and netbook users: it is reccomended that your hardware contatin 2 gb of memory to optimize your experience.
Should you run into any problems that are not addressed by the above suggestions please visit the full Gamesville help section or let us know by contacting Gamesville customer service.
Written by gamesville / October 27, 2009 9:46 am / 17 Comments
Gamesville is experiencing technical difficulties, and has been intermittently for several hours. Problems range from being unable to save avatar changes to not being able to play games at all.
We've heard from a number of frustrated people. Please understand, we share your frustrations: Every minute you can't play is another minute our business is failing to entertain you (which violates one of our core missions as a business) and is another minute we're not generating the revenue we should be.
Our engineers continue to work overtime to restore normal operations, and I hope to have good news to report shortly.
Sincerely,
Chris Cummings
Manager, Gamesville.com
UPDATE 9:15 AM EST: Full service has been restored. Thank you for your patience during this outage–and see you in the games!
Written by ohryankelley / September 30, 2009 7:35 pm / 1 Comment
Please note: Gamesville will be offline for approximately 15 minutes beginning at 4:00 AM EST on Thurs. 10/01/09 as we perform routine maintence. The outage should last only about 15 minutes. Thank you for your patience.
Good gaming!
Oh! Ryan Kelley
Community Manager, Gamesville.com
Written by gamesville / July 14, 2009 9:19 pm / 5 Comments
Please be advised there was a brief service interuption today that resulted in a number of Gold members seeing ads in their games. This issue has been addressed, and we apologize for what happened.
If you are signed into a Gold account and are still seeing ads, please exit your browser (close all windows) and then return to Gamesville. If that does not resolve the issue for you, please contact customer support with your Gamesville member name.
Sincerely,
Chris Cummings
Manager, Gamesville.com
Written by gamesville / June 17, 2009 5:34 pm / 7 Comments
We're currently experiencing a technical issue with Gamesville bingo games. In a few moments, we will bring the games down for a brief period (approximately 2-3 minutes) to correct the issue. After that, the games should proceed as normal. Thank you for your patience, attention, assistance in this matter.
Sincerely,
Chris Cummings
Manager, Gamesville.com
Written by gamesville / June 2, 2009 3:35 pm / 7 Comments
Please note: Gamesville will be offline for a few minutes this afternoon as we perform routine maintence. The outage should last only about five minutes. Thank you for your patience, and see you back in the games shortly.
Sincerely,
Chris Cummings
Manager, Gamesville.com
UPDATE – 12:05PM
The site is back online and games are now available to play.
Written by ohryankelley / December 3, 2008 7:11 pm / 24 Comments
We just wanted to let everyone know that the database work is complete and the games and game shows are available again to play.
We kindly ask if you encounter any further errors to report issues you see to customer service at https://help.lycos.com/newticket.php. For the best service, please include your member name and a detailed description of the problem you're experiencing.
Thank you to all our Gamesvillers who also assisted by quelling the worries of other community members. We truly appreciate your patience as we resolve these issues and thank you once again.
Now back to your regularly scheduled gaming!
Written by ohryankelley / December 2, 2008 5:01 am / 11 Comments
UPDATE Dec 2, 2008: In anticipation of our long-awaited release of CatchUp CoverAll™, Gamesville will perform additional database maintenance starting at 2AM eastern time Wednesday, December 3, 2008.
Maintenance is expected to last approximately five hours. During that time period, Gamesville games will not be available. We apologize in advance for any inconvenience this may cause and thank you very much for your support.
Written by gamesville / June 19, 2008 9:10 pm / 16 Comments
Please be advised, Gamesville's database will be upgraded at 4AM eastern time on Friday, June 20, 2008. During that time, Gamesville games will not be available. We apologize in advance for any inconvenience this may cause and thank you very much for your patience.
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