Dear Gamesville community –
We're deeply sorry and embarrassed about the service interruption many of you experienced last night, into this morning.
Starting at around six o'clock eastern time on October 26, the Gamesville database entered an unstable state. No data was lost, but Gold status was not properly recognized across the site, GV Rewards values were incorrect or missing, and game rooms were no longer available for anyone (free members or Gold members) to play in. Internal monitoring failed to alert us to the situation so the problem persisted into this morning. Once the problem was identified, we immediately began working to fix the problem, and posting messages on the Gamesville Blog to update you on our progress and answer questions. Gamesville was fully functional by nine-thirty this morning, but that's little comfort to people who wanted to play in the hours before then and couldn't.
There aren't words to express how sorry we are for the frustration, concern, and disruption that we caused. At Gamesville, odds are great, you'll have fun time — relaxing, hanging with friends, winning a prize you've always wanted. Last night, we failed to deliver, and that needs to change. That will change.
We are taking immediate actions to regain your confidence. More comprehensive monitoring is being installed to better recognize and alert us to problems, and help mitigate or prevent such outages in the future. We are also working on a more extensive communications plan to provide timely information to you, in a more convenient way. As a result, Gamesville will prove to be more reliable and responsive to you than ever before.
You deserved more than what you got from us last night. Everyone here at Gamesville hopes you'll give us the chance to welcome you back into our game rooms again and provide you with the positive experiences you've come to expect.
If you have any comments or questions about what happened last night, or anything at all, please feel comfortable posting here or contacting me at my personal email address.
Sincerely,
Chris Cummings
Manager, Gamesville.com
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