We understand from comments here in the Blog and from emails into customer service that some of the ads running on some Gamesville games are causing playability issues for several of you.
Our ad operations group is investigating and removing ads that are causing problems, and we need your continued help to identify exactly which ads are causing problems for you.
The next time an ad starts to interfere with your game, please take a screenshot of that ad and send it to us so our ad operations group can investigate and remove that ad from our site.
The easiest way to capture a screenshot using Microsoft Windows is to press one of the following on your keyboard:
- Alt + Print Screen to capture the active window, or
- Print Screen to capture your full computer screen
You then need to paste this screen capture into a graphic to create the screenshot. To paste this screenshot into an actual graphic…
- Go to Start > Programs > Accessories > Paint. This will open the Paint application.
- Press Ctrl + V to paste the screen capture into Paint.
- Now go to Select File > Save As.
- In the Save In field, select a location to save the file, such as your Desktop.
- In the File name field, type in a name for the file.
- In the Type field, select .bmp, .gif, or .jpg.
- Click Save.
If you're using a Macintosh computer, the process is a little more streamlined: With the window up that you want to take a screenshot of, click these three keys simultaneously: Shift-Apple-3. This will save a "Picture" file to your dekstop automatically.
Send us your screenshot and a description of your issue–including the game where the ad appeared–via our ticket submission form.
Thanks for your help, and your patience as we work together to address these issues.
Sincerely,
Chris Cummings
Manager, Gamesville.com