Hi everyone –
Just to be clear – based on your feedback, we’re amending our original plan for Spades, Euchre, Hearts and Dominoes.
Rather than outright retiring Spades, Euchre, Hearts, and Dominoes, we will be ending support and marketing for those games on April 2, but we’ll keep them available for play.
We know that repeat winners on the site is a hot button topic for many of our members. We wanted to give you a chance to weigh in on the topic (yes, I know – not another survey!). Currently, Gamesville doesn’t artificially cap anyone’s wins, and that’s why it’s possible for a member to win more than once. Our games have always operated in that way. Should this change?
By completing the survey, you would enable us to better understand what exactly is causing the frustration among some of our community. Take the survey and let us know your thoughts.
And on a side note, I haven’t forgotten about the Countdown to Cash survey from a few weeks ago. I plan to have the results for everyone on Thursday.
Also, the comments have been closed on this thread to ensure everyone directs their concerns to the survey itself.
We here at Gamesville are constantly working to enhance your overall experience on our site. And one of the greatest ways to see if we are doing a good job is to measure how you feel about our Customer Service Team. With your help, we’ll discover areas for improvement and make the necessary changes which of course will increase user satisfaction. Sounds like a great idea, right?
So please take a moment to complete the survey.
UPDATE – Link is fixed thanks to Chris Cummings! I totally need more coffee.
Gamesville is thinking slots! And we want to know what *you* guys think about it as well. So take a minute of your time and check out our new survey and help us make the best slots game… for you!
Take the survey now: Slots Survey
Looks like I got wrapped up in lots of work and missed the second ‘Hang out in chat’ time today! I will totally make up for it by being on TWICE on Tuesday! Can you guys ever forgive me??
I’ll definitely still be on next Thursday (just wrote myself a calendar reminder) and I will also be on at night next week as well for all you nite-owls out there!
It’s that time again – time to let your voice be heard! We’re voting for another, EXCLUSIVE Poke the Penguin costume on our Facebook Fan Page and we need *your* help deciding which one to draw!
Visit our Fan Page today and cast your vote! Voting ends June 2nd!
We realize that Super Chef is awesome but sometimes a bit difficult to explain. But fear no more, because fellow Gamesvillian MiraHopes2Win has compiled a great guide to this befuddling puzzler!
This time we need your help in choosing a new costume for Poke the Penguin on our Facebook Fan Page! If you haven’t already become a fan, now is a great time *and* you get to help us pick out a new costume for Poke to wear for April.
Drop on by the poll here: Vote for Poke Poll – The polls close tomorrow at 5:00pm EST!
We understand from comments here in the Blog and from emails into customer service that some of the ads running on some Gamesville games are causing playability issues for several of you.
Our ad operations group is investigating and removing ads that are causing problems, and we need your continued help to identify exactly which ads are causing problems for you.
The next time an ad starts to interfere with your game, please take a screenshot of that ad and send it to us so our ad operations group can investigate and remove that ad from our site.
The easiest way to capture a screenshot using Microsoft Windows is to press one of the following on your keyboard:
You then need to paste this screen capture into a graphic to create the screenshot. To paste this screenshot into an actual graphic…
If you're using a Macintosh computer, the process is a little more streamlined: With the window up that you want to take a screenshot of, click these three keys simultaneously: Shift-Apple-3. This will save a "Picture" file to your dekstop automatically.
Send us your screenshot and a description of your issue–including the game where the ad appeared–via our ticket submission form.
Thanks for your help, and your patience as we work together to address these issues.
Sincerely,
Chris Cummings
Manager, Gamesville.com
This morning, we launched a few changes to the My Gamesville box on the homepage that we think will answer a lot of the questions coming into customer service; namely, "How do I edit my account information?" and "How do I switch users?"
Here is a screenshot of the revised My Gamesville box (using my new Gamesville member name, "Cinemachris") with callouts explaining the new features:
We hope this makes it that much easier to find and edit your account information. As always, we are listening to your feedback and are working as quickly as we can to address your concerns and bring you the best games site possible. There are many new, exciting games and features coming to Gamesville this summer and fall; get ready, the best is yet to come…
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Welcome to Gamesville.com, part of the LYCOS Network and the web's premier destination for FREE online "Game Shows" for REAL prizes! Like TV game shows, Gamesville game shows are free to play, give winners prizes, and are supported by sponsors. But unlike TV--where only a handful of players play while the rest of the world watches--at Gamesville, everybody plays. Sit down, relax, and have a good time! Looking for money-saving tips? Call Caroline! Get a bunch of ninjas for your iPhone and iPod Touch. But whatever you do, don't poke the penguin...
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