A Picture Is Worth A Thousand Words

When our members run into technical troubles here at Gamesville we ask that they submit their issue to Gamesville Customer Service so we can best diagnose the problem.

Most of the time we ask our members to include a screenshot of their issue so we can have our engineers see exactly what they are experiencing.

Being able to take a screenshot (that is, a picture of the activity on your computer screen) is a very handy trick because pictures can sometime explain what words cannot and will likely help us better understand the particular problem you’ve encountered. To help us help you we’ve developed this quick “how-to” on taking screenshots:

How to take a screenshot on Microsoft Windows:

• To capture the active window press Alt + Print Screen, or
• Press Print Screen to capture your full computer screen

From there you’ll need to paste this screen capture into a graphic to create and image file. To paste this screenshot into an actual graphic:

• Go to Start > Programs > Accessories > Paint
• Press Ctrl + V to paste the screen capture into Paint
• Select File > Save As
• In the Save In field, select a location to save the file, such as your Desktop
• In the File name field, type in a name for the file
• In the Type field, select .bmp, .gif, or .jpg
• Click Save

How to take a screenshot on Apple OS:

• Select the active window you want to take a screenshot of, then click these three keys simultaneously: Command(⌘)-Shift-3. This will save a “Picture” file to your desktop automatically.

From there you’ll have to attach the screenshot to your email reply by clicking on the attachment tab above the text field.  This information will be a great resource is helping our engineers assist you further.