Yesterday, we spoke about chat safety and identity theft. While that is a matter not to be taken lightly, a more pressing concern for some of you is handling the garden variety abusive chatter.
If you see someone acting in an abusive manner in chat (excessive swearing, personal attacks, etc.), don't try to argue with them or force them to be polite; instead, please add that player to your block list so you never see messages from that player again.
To block individual players, click the player's member name in the player list and select "Block from Chat". When a player is on your blocked list, you will not see any messages from them in chat again, unless you remove them from your block list.
"Block" is an extremely powerful tool because chat abusers really want your attention, and they can't stand being ignored. Once chat abusers stop getting your attention, they grow bored and eventually move on or stop altogether.
To view your full block list, go to My Gamesville where you can add other players to your block list or remove players from your block list.
There may be times when intervention is needed, because the chat violates our Terms of Service. If a situation has arisen that you feel needs to be investigated, please send customer service an Abuse Report using our ticket submission form.
NOTE: DO NOT POST CHAT ABUSE REPORTS HERE IN THIS BLOG.
When sending an Abuse Report to customer service using our ticket submission form, be sure to include…
- Abuser's Gamesville member name
- Date and time the incident took place
- Game name in which the incident took place
- Room name in which the incident took place
- Brief description of what tooks place, including language used
Our customer service team reviews every abuse report. After a thorough investigation, the customer service team decides what action to take for each individual situation.
Note: We will never discuss ongoing or completed investigations into specific users who have been reported for abuse.
Once you've reported an alleged chat abuser to customer service, your job is done; please leave it up to our customer service representatives to conduct their investigation and render their decision.
Finally, if you see someone responding to an abuser in chat, please private message that player and remind them about the block feature, and remind them that denying chat abusers attention is the surest way to make them go away.
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Comment by "terri" — July 9, 2007 @ 7:13 pm
One of the biggest mistakes made during the revamping of the Gamesville site was the removal of the 3-person block feature. There are abusive players causing havoc in the game rooms, and the inability to keep their abuse from appearing in the chat box was an unwise decision on the part of the new Gamesville management. I agree that perhaps three people should not be given the power to block a player; perhaps you might consider changing the rule allow five players to block an abusive player, thereby rendering their abuse unreadable by all of the other players who come to Gamesville for enjoyment.
Thank you for considering this request.
Comment by "a friend" — July 19, 2007 @ 3:40 pm
could you please do something about jenco/with a star. she came in to london/hot streak sunday night around 10:30 and started a fight with bret1ne. he asked her several times to leave him alone and she keep on till he unloaded on her. this is not the first time she has done this, and bret wasn't the first person she started a fight with. so we all would appreciate it if something could be done about her. thank you.
Comment by mom20fan — September 10, 2007 @ 4:30 am
I know it says not to reply, but I tried the "abuse report" and it won't open. At 10:15 PM central time "Porkys13" pm'd me asking me some extremly inapporpriate questions. I blocked him and he left the room. After talking to a friend in the room, she said he has been doing this alot. It is the Bubble Popper – Cumberland room. Can someone please do something about this perv?
Comment by kpitti72 — September 19, 2007 @ 3:50 am
k-zon is spaming. Lycos should kick you spamers
Comment by bobhhh52 — October 29, 2007 @ 3:52 pm
Today a person (a child) came into the hearts game and had the name of kiss-my-pee-pee and I think that is very offenseive. Please clear that name. from your list. Thanks……
Comment by "Marlene " — January 5, 2008 @ 4:18 am
there was a woman saying some very offensive things on Jan. 31 2008 in tropic coco bowl
Comment by misswings20 — February 2, 2008 @ 3:55 am
Thats all well and good to say block them, but what do you do when they unblock themselves? Pop up and still carry on and send private messages.
Comment by brookesmamaw — February 17, 2008 @ 4:35 pm
I am having MAJOR stalking/harrassment problems with a member in euchre named "weylan45". Although i am far from being the only person dealing with him I seem to be the target of most of it. I have tried everything to avoid him, blocking him (which is a joke although he is obviosly not the brightest bulb in the pack he is smart enough to figure out that if he leaves and comes back in the block is gone), taking the "watch" option off of my table settings, (which first of all i nor anyone should have to do, and, it is not realistic to sit back and wait for a table without a watch option), and i have also tried to submit an abuse report via "ticket" and of course, am unable to access the page. Now, since i cannot submit a ticket, i will air my experience for the world to see so i appologize for anyone who has to read this drama,…….weylan45 had a bad rap in euchre, i never (until the past two months) had any problems with him due to the fact i had never played with or against him. So i did not judge him by what others said.. I had made a table and invited him one day, he popped in and out of the seat atleast 6-8 times, so i summed it up as typical site problems and did not let him in. Wrong move i guess, after that its been nothing but beligerant and vulgar comments to me, not only in any room that i am in, but also on main chat. Now, i am hoping that when i check this message that i dont find it deleted but instead a suggestion or a solution. It is obvious that this is an ongoing problem in chat sites and is a chance you take when you enter any chat site, BUT, there has got to be a way to get rid of these jerks. Thank you
Comment by jetcitywoman2 — February 25, 2008 @ 8:00 pm
on Friday feburay twenty nine
at 12:oo am
in magica twenty one i saw two people saying bad words and their names are
bretlne, and angelgr11976
Comment by tweetybird288 — March 1, 2008 @ 8:07 am
Well gv i posted my complaint 2 weeks ago and weylan45 is still on the loose and i yet to recieve a reply from you…. I can only hold my ton-gue for so long……………
Comment by jetcitywoman2 — March 11, 2008 @ 1:17 am
I'm submitting this under chat abuse. Frantic Fish Tournament players are taking over rooms. They are loud, make everyone else in the room dizzy with their postings and drive the regular players nuts. My suggestion, please make tourney players play in tournament rooms! We regular GV players play to relax and visit with online friends. Get a bunch of tourney players in a room and everyone's blood perssure goes way up. Tourney players are rude also.
Comment by zombiezooms — July 8, 2008 @ 12:11 am
plyice1975 came into the bubblepoper 1 casper and told me tweetybird to stopbugging people and call me a crybaby and told me to leave the game please remove her from your list thankyou for your time and understanding this is a chat abuse report
Comment by tweetybird288 — July 11, 2008 @ 7:48 pm
there is a very nasty person on three eyed bingo her name is melanieortega time is 2:49 central time using cuss words in lake city please stop her
Comment by janet4101 — August 15, 2008 @ 7:50 pm
ABUSEPLAYER NAME HURRYCAINE-GUSTOVE-COOL PLAYS CHESS AT GAMESVILLE AND WIL ALWAYS US CUSS WORDS AND INSUNATION GARBAGE PLEASE HAVE THIS PRERSON RE,OVED FROM CHESS GAMES THANK YOU
Comment by "s. " — September 6, 2008 @ 4:05 am
Just a small suggestion, have a suggestion place on the site – also, maybe having live moderators to keep peace might be a good idea if you were to implement it.
Comment by "Will" — October 1, 2008 @ 4:38 am
Could someone please tell me where I can report people for harassment? I can't seem to find any recent topics on this site, everything is dated 2007 – which is last year. I have a screen shot for proof, not sure what time exactly, probably like 5 minutes ago. It's 6:32 AM right now.
Thanks to whoever responds – aeglaeca.
Comment by "aeglaeca" — October 5, 2008 @ 10:33 am
my account was terminated today because i was being harrassed by betterthan.ur and fought back..after repeated attempts to ask her privately and in lobby to stop harrassing me for not coming to her 15 card table verses my 21 i said in lobby…stop b…..apparently she sent in screenshot of those wds and must of been only those wds cuz now i am unfairly banned from playing any rated gms. had i known, i wouldve sent screenshots of her abuse to me. she also kept instant messaging ppl i played that night saying i was made cuz she wouldnt play me which was not the case at all and she said i was rude.. she abuses ppl on a daily basis and turns it around on them and reports them when in fact she is the big bully that needs to be banned….her other names that i know of are r.u.jealous and will.beat.u….prob has others…i've begged to be reinstated but at this time they say no…I've asked that she be banned and as i reported it too but without screenshot. it doesnt seem as if this site cares tho…just thought u all might want to steer clear of her if u c her…thanks and gl
Comment by "lovin2spite.u" — October 10, 2008 @ 1:54 am
Today someone accused me of swearing at her , when I all I said was I am o r i g a n a l from chicago , but appearantly that word that I spaced out came across as a bad word , how come on my side it looked normal but on her side it looked like i was swearing at her , and why is o r i g a n a l blinked out that way ?
Comment by bwytchingu44 — October 11, 2008 @ 5:48 pm
try spelling it correctly
Comment by "anonymous" — October 28, 2008 @ 9:31 pm
I am kinda lost as to what to do.
We have a great chatroom.
But there are 2-3 people that come there and cause problems. They talk about making love and do make some remarks that are inappropriate and embarrassing.
Then when no one else joins their conversation they call us names and say things about us.'
They will choose one person to attack and then get angry if someone tells them to stop.
Members have asked them to use the PM or go to a room where they can be alone.
Then they say they have just as much right to be there as anyone else.
Do you think if i got some screen shots of the personal abuse and sent it to GV that they could stop them?
Comment by bamagalyall65 — November 7, 2008 @ 4:56 pm
porkercat13 was rude to me tweetybird288 and was mean to me too and laughed at me iam positng it on here because report chat abuse wont come up in bingo zone tooele
Comment by tweetybird288 — January 4, 2009 @ 12:31 am
You know, I never comment much on here. I was utterly surprised that the person who won the 1,000 sweepstakes was banned that same day. I know you don't have to say why, but I have dealt with that person in the Magic room on almost a daily basis. There has never been anything out of the ordinary that I've ever seen her do. She's kind, never rude, doesn't cuss..a true sweetheart. I'm deeply saddened that that happened to such a very nice person. To me, from the looks of it, reaks of something truly not right. I want to voice my opinion because I just can't believe this one at all!!!!!!!! I'm sad about this and truly for the first time not happy with Gamesville at all.
Comment by terrib325 — March 3, 2009 @ 5:26 pm
now that is one rude person to lots and she is allowed to come back as strokerzee in Toole. I don't understand why they don't check ip addresses and permanently block them. I know for a fact that that is pokercat13.
Comment by terrib325 — March 3, 2009 @ 5:31 pm