Dear Gamesville community –
We're deeply sorry and embarrassed about the service interruption many of you experienced last night, into this morning.
Starting at around six o'clock eastern time on October 26, the Gamesville database entered an unstable state. No data was lost, but Gold status was not properly recognized across the site, GV Rewards values were incorrect or missing, and game rooms were no longer available for anyone (free members or Gold members) to play in. Internal monitoring failed to alert us to the situation so the problem persisted into this morning. Once the problem was identified, we immediately began working to fix the problem, and posting messages on the Gamesville Blog to update you on our progress and answer questions. Gamesville was fully functional by nine-thirty this morning, but that's little comfort to people who wanted to play in the hours before then and couldn't.
There aren't words to express how sorry we are for the frustration, concern, and disruption that we caused. At Gamesville, odds are great, you'll have fun time — relaxing, hanging with friends, winning a prize you've always wanted. Last night, we failed to deliver, and that needs to change. That will change.
We are taking immediate actions to regain your confidence. More comprehensive monitoring is being installed to better recognize and alert us to problems, and help mitigate or prevent such outages in the future. We are also working on a more extensive communications plan to provide timely information to you, in a more convenient way. As a result, Gamesville will prove to be more reliable and responsive to you than ever before.
You deserved more than what you got from us last night. Everyone here at Gamesville hopes you'll give us the chance to welcome you back into our game rooms again and provide you with the positive experiences you've come to expect.
If you have any comments or questions about what happened last night, or anything at all, please feel comfortable posting here or contacting me at my personal email address.
Sincerely,
Chris Cummings
Manager, Gamesville.com
RSS
Mr. Cummings,
Thanks for that. In a perfect world, things would run smoothly all the time, but this is not a perfect world and things happen. I think you should probably understand that most of us…….I said most of us…..are addicted
and there was no number to help with the withdrawal. But as with most things, that passed and all is well. 
I would like to thank you for your most gracious letter to your members. Actually a really good night's sleep did me good and I'm sure, hopefully, others. I would like to add, however, that for a short while, I, along with many others, went to GSN and we were miserable. Gamesville is a great site. Keep up the good work and making your members happy.
A happy member,
Terrib325
Comment by terrib325 — October 28, 2009 @ 3:26 am
Well in the big scheme of things, your entertaining site was down for just a smidgen or semi-nano speck of our life time and we all survived……..barely.
Technology, when perfectly packaged, can provide us with all the creature comforts (bells & whistles) that we believe we need to for our individual happy space. However, we have rescheduled our priorities & life styles due to technology, as a result, it has no right to throw a monkey wrench into our schedule and the thought of a server ever needing to reboot is just an unthinkable sin. Our utility companies, weather and government never fails us and this is what we expect from our game play provider………………well maybe that wasn’t a good comparison.
There was once a misconception about digital technological gadgetry replacing the human labor needs. Fortunately, this high tech “stuff” still needs a human to operate and to make choices, choices which are not always defined in a puter’s brain.
Life is about adapting & adjusting and I certainly appreciate the contingency steps that you have outlined for minimizing future outages. I have adapted my own set of contingency plans in the event of future invasions from marauding puter bugs.
Contingency plans
1. Read a book
2. Watch TV
3. Dream of a place where technology behaves
Comment by stockmancatdoo — October 28, 2009 @ 2:01 pm
LOL no big deal computers always have trouble..just glad it's back online so i can enjoy the games!!
Tahnk you GV
crickettot
Comment by crickettot — October 28, 2009 @ 5:08 pm
This site keeps freezing when the folgers add pops up. Is there anything you guys can do about it because its really annoying. Thanks
Comment by dreamer12282 — November 26, 2009 @ 2:22 pm